CRG Global, Inc is a leader in sensory and consumer research as a supplier for many specialized industries including CPG, Healthcare, and Entertainment clients.
We conduct consumer and market research domestically and internationally.
CRG Global, Inc.
owns 16 test studios across the US and the corporate office is located in Ormond Beach, FL.
We have an immediate opening for a Help Desk Administrator reporting to the Manager of IT for daily assignments and operations.
The candidate should be an energetic team player with a willingness to learn and grow in a diverse environment.
The successful candidate will provide daily technical support to on-site and remote staff, clients, and respondents.
The Help Desk Administrator will maintain documentation and inventory of all assets and manuals.
This position requires rotating on-call responsibilities to support sites in other time zones.
Hours are 9 am to 6 pm M-F Benefits include medical, dental, vision, 401(k)
JOB DESCRIPTION
* Provide a high level of customer service with phone and hands-on support to technical issues
* Fully document all work done via the helpdesk ticketing system
* Install, configure, and troubleshoot computer systems, mobile devices, and peripherals
* Monitor network and computer systems to ensure security and improve performance
* Collaborate with project managers to support field work
* Produce, maintain, and update technical documentation
* Maintain an up to date inventory of all assets
* Assist with onboarding of new users
* Ongoing continuing education via online courses as needed, provided by employer.
KNOWLEDGE & SKILLS REQUIRED:
* Ability to collaborate and work in a team-oriented environment
* Ability to communicate effectively
* Ability to work with limited supervision
* Exceptional written and oral communication skills
* Possess critical thinking skills and the ability to prioritize
EDUCATION & EXPERIENCE REQUIRED:
* Associate degree in a related field or comparable experience
* 1+ years technical support experience
* 1+ years’ experience with Microsoft Windows 7+ and Office 365
* 1+ years’ experience supporting Active Directory Users and Computers
* Experience in troubleshooting and diagnosing issues with computer systems, mobile devices, and peripherals
* Experience with PC network concepts, including routing, switching, VoIP and standard Internet Protocols is a plus
* Experience with Linux based systems a plus
* Experience with the Azure Cloud Computing Platform a plus
* CompTIA A+, Network+ is a plus
Job Type: Full-time
Pay: $38,000.
00 - $40,000.
00 per year
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Employee assistance program
* Flexible spending account
* Health insurance
* Life insurance
* Paid time off
* Vision insurance
Experience level:
* 1 year
Schedule:
* 8 hour shift
* Monday to Friday
Work Location: In person
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