VirTech is looking for an experienced Tier 1 Help Desk Technician that has a strong grasp of today’s growing technological environment.
*Tier 1 Helpdesk Technician Duties and Responsibilities*
* Provide technical support either by phone or remote access.
* Deploy, monitor, and troubleshoot software on workstations, servers, firewalls, switches, and other IT equipment.
* Perform, maintain, and monitor regular backup operations, AV, and network monitoring in conjunction with business servers and workstations.
* Work within multiple systems to monitor and act upon tickets, network monitoring alerts, and other systems.
* Document all customer interactions and technical support steps during the ticket resolution process.
* Meeting with leadership to improve upon processes and procedures involved with providing exceptional customer service.
*Tier 1 Help Desk Technician Requirements and Qualifications*
* Should have a strong desire to learn and deploy technical concepts.
* Should have experience providing technical support.
* Must be able to communicate verbally and in writing with a customer to articulate the root cause and solution to a problem clearly.
* Experience with Windows Desktops/Laptops.
* General understanding of firewalls and networking.
* Experience with Windows server management and support.
* Ability to physically stand, bend, squat, and lift equipment up to 50lbs.
* Work well within a team environment.
* Possess the ability to receive and give constructive criticism.
* Exhibit the ability to work autonomously and be self-driven to learn new concepts and apply them in the workplace.
* Flexible schedule to accommodate potential extended work hours.
* Ability to maintain punctuality.
* Willingness and desire to grow within a company for an extended period of time.
* Take directives and instructions from leadership and excel.
*Tier 1 Help Desk Technician Preferred Qualifications*
* Working knowledge of virtualization management in software titles such as CITRIX XenServer, VMware ESXi, Hyper-V, KVM, etc.
* Experience with Microsoft Active Directory, Microsoft Exchange, Azure AD, Amazon Web Services, SAN & NAS Storage solutions, Backup, and Disaster Recovery concepts, SQL
* Working understanding of VPN Tunnels (Both SSL & IPSEC), VLANs, network segregation, automation, scripting (PowerShell, bash, python)
* Experience with Cisco Switching, FortiGate Firewalls, and Dell Servers
Job Type: Full-time
Pay: $16.
00 - $24.
00 per hour
Benefits:
* Employee assistance program
* Employee discount
* Health insurance
* Health savings account
* Paid time off
* Parental leave
* Professional development assistance
* Tuition reimbursement
Schedule:
* 8 hour shift
* Monday to Friday
* Weekends as needed
Application Question(s):
* Can you pass a Level II background check?
Education:
* High school or equivalent (Required)
Experience:
* Help desk: 1 year (Preferred)
Language:
* English (Required)
* Spanish (Preferred)
License/Certification:
* Driver's License (Required)
Work Location: In person
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