Bridge Shelter Case Manager

The Neighborhood Center of West Volusia is “a place with a heart”, our mission is to feed the hungry, house the homeless, and prevent homelessness.
The Neighborhood Center of West Volusia employs compassionate, skilled professionals who are committed to excellence, enjoy teamwork, and contribute daily to our mission and culture of caring.
Team members experience a friendly supportive atmosphere, leadership supports autonomy, flexibility and the privilege of doing meaningful, rewarding work.
Job Purpose: To support Bridge Shelter residents through goal-setting, housing navigation, and personal development that ensures ongoing housing stability.
The Bridge Shelter Case Manager meets individually with clients to create Individual Service Plans (ISPs), develop clients’ life skills, and refer them to community services to increase self-sufficiency.
Alongside the Bridge Shelter team, the Case Manager plays a pivotal role in each client’s personal journey.
This position requires clear and effective communication, both written and verbal, organization and time management skills, and a willingness to learn and adapt to new situations.
Client-facing employees are held to the highest standards of behavior, teamwork, and workplace ethics.
Successful candidates must also be willing and able to accommodate a flexible working schedule to meet client needs.
Duties and Responsibilities: Intake Assessments Interview clients to determine eligibility and need for shelter and opportunities for housing alternatives to shelter.
Coordinate shelter admissions with the department team to receive new clients, complete intake paperwork, create proper client files and orient new clients to agency services and policies.
Develop clients’ Individual Service Plans (ISP) using client-centered approaches.
Ongoing Case Management Meet with clients regularly to monitor ISP progress, create resumes and link to employment opportunities, establishing goals, and documenting barriers and steps to progress on them.
Input all clients onto the By-names List (BNL) for future housing placement.
Facilitate connections to substance abuse, education, employment, mental health, legal, and financial services with appropriate community agencies and programs.
Assist in response to any security/safety emergency or disturbance within or immediately outside facility as necessary.
Resolve client grievances with respect and confidentiality, collaborating with the Bridge Shelter team and leadership as necessary.
Perform or coordinate client transportation to recovery meetings, medical appointments, etc.
as needed.
Determine the need for discharge and facilitate exit procedures according to department policy, communicating and coordinating with Shelter Coordinators and Directors.
Establishes and maintains effective relationships with outside agencies and resources as necessary through coordination with the Bridge Director of Community.
Record Keeping and Communications Thoroughly record all interactions and services provided to clients using provided forms and assessment tools.
Maintain complete client records in physical files and electronically via the Homeless Management Information System (HMIS), daily activity logs, mileage logs, and other reports as directed.
Ensure timely delivery of required documentation to the Grants Director for reporting including, but not limited to: Service Activity Logs (SALs), client files, financial documentation, and other relevant documents.
Attends monthly all staff meetings and participates in activities designated by the Bridge Shelter Directors or Executive Leadership team.
Qualifications, Experience and Abilities: Education: High school diploma or General Education Development (GED) certificate required.
Associate Degree (or above) in Social Work, Human Services, or related field preferred.
Professional Experience: Two years’ experience working in Human Services with one or more of the following preferred: individuals experiencing homelessness, mental health related issues, substance abuse, domestic violence, and with those living in poverty.
Evidence of ongoing training and education in related areas such as mental illness, substance abuse, and/or homelessness.
Skills: Microsoft Office proficiency (i.
e.
, Word, Excel, and Outlook) Strong clinical writing and knowledge of case note best practices Maintain organized documentation on paper and electronic Effective oral and written communication with internal and external stakeholders Personal file database management and Homeless Management Information System (HMIS) experience preferred.
Social Security Disability Income Outreach, Access and Recovery (SOAR) certification preferred.
Eligibility Requirements: Valid state driver’s license Florida Department of Children and Family (DCF) Services Level II background screen Initial and subsequent random/periodic drug screen Required Training: First Aid / Cardio Pulmonary Resuscitation (CPR) Conflict Resolution/De-escalation Health Insurance Portability and Accountability Act (HIPAA) Suicide Prevention Service Delivery for the Deaf/Hard of Hearing Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical demands: sitting, walking, lifting up to 30 pounds independently, reaching, carrying, speaking, listening Work environment: an environment of high stress and fast pace of crisis intervention.
Protocol for safety and security is a priority.
Use of phones, in person assistance, computer, fax and other general office machinery General Job Performance Evaluation Standards Understands and follow all agency policies and procedures as directed by personnel manual and Bridge Shelter Directors’ guidance.
Performs all duties listed in the job description.
Maintains strict confidentiality at all times.
Represents the agency in a professional manner consistent with the Neighborhood Center’s mission.
Attends meetings as required including all monthly staff meetings, any necessary emergency meetings, and staff training.
Participates in required and elective staff development activities.
Maintains a safe environment for all clients.
Completes assigned paperwork in timely manner.
Generous Benefits Package and Paid Time Off, including: Medical, dental, and vision insurance options 12 paid federal holidays per year PTO accrual for combined sick and vacation time, plus an additional PTO day for your birthday each year! Annual holiday bonus Simple IRA retirement plan with a 3% match Agency vehicles for business and client-related travel Thrift Store employee discount The Neighborhood Center of West Volusia provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.