Academic Advisor I - COA

Job Description The Opportunity: Embry-Riddle Aeronautical University - Worldwide is currently accepting applications for Academic Advisors Level I.
Academic Advisors counsel students on all aspects of their academic career including degree planning, academic policies, program changes, transferring credits, and completing graduation requirements.
Academic Advisors are expected to communicate with students proactively via telephone and email in order to promote student retention and maintain a high level of customer service.
An Academic Advisor must be able to work independently and help students make decisions to reach their academic goals.
Job Roles and Responsibilities Include: Counseling students in regards to degree curriculums, academic regulations, procedures, policies, interpretation of the evaluation, program changes, transfer credit, advanced standing and graduation requirements.
Monitoring student progress from the time of admission throughout graduation and during specific academic terms to provide guidance and assistance to students if they are having any issues.
Providing students with information about career opportunities available through the pursuit of the different degrees, minors, certificates and specializations.
Developing personalized degree maps and suggested degree plans to counsel and assist students with course planning.
Counseling students on capstone projects and/or portfolios.
Serving as the liaison between the student and the Financial Aid Office, Veterans’ Affairs, the Bookstore, Student Accounting, the Registrar and numerous other departments.
Promoting institutional aid initiatives and scholarships available to eligible students.
Utilizing University resources to help assess and resolve student issues.
Collecting research and data on student trends pertaining to retention and academic success.
Conducting detailed analyses of student academic records.
Assisting with coverage of student files when needed due to extended advisor personal leave.
About Embry-Riddle Aeronautical University: At Embry-Riddle, we take pride in our position as the world's largest and most comprehensive university dedicated to aviation and aerospace.
Located in Daytona Beach, Florida, and Prescott, Arizona, our esteemed residential campuses offer a prestigious educational experience.
However, our commitment to education knows no borders as our Worldwide campus expands our reach globally, providing a world-class education online and at approximately 110 locations across the United States, Asia, Europe, and Central and South America.
This breadth of reach ensures that students can access our exceptional programs without geographical limitations.
With a history spanning nearly a century, we have continually adapted to the dynamic needs of the industries we support.
In the Academic Year 2022-23, we welcomed over 11,100 students to our residential campuses and over 19,000 students at our worldwide campus.
Join our global community and embark on a journey of academic excellence and limitless possibilities.
Employees working more than 30 hours a week can enjoy medical, dental and vision benefits, an amazing retirement plan with immediate vesting that includes a 6% gift and up to 4% match, free tuition for employees and their immediate family members, and a generous personal leave program.
To find out more about our benefits and why ERAU has been named a “Great College to Work For” for 13 consecutive years, visit our careers page.
Qualifications Required Qualifications: Bachelor's degree in Education, Academic Counseling/Advising, or a related field.
(1-3) years of work related experience.
Required Knowledge, Skills, Abilities: Analytical skills with an in depth knowledge of information systems and technical expertise with Microsoft operating systems, Access, Excel, PowerPoint, Word, Outlook/email, and Internet end-user applications.
Excellent verbal and written communication skills with the ability to communicate with all levels of staff, students and faculty.
Provide excellent customer service to students, co-workers, staff, faculty and other constituents.
Maintain cooperative working relationships with supervisor/manager and other staff members at all times.
Good organizational skills.
Ability to recognize and deal with priorities; recognize and perform duties not directly assigned; assist others as needed.
Ability to learn new things and keep up with the pace of changing technology.
Ability to investigate, problem solve and take corrective action.
Maintain a positive and professional image.
Tactfully handle difficult situations and maintain composure under pressure.
Seek guidance and direction as necessary for performance of duties.
Ability to use good judgment and make informed decisions.